Refund policy

1- EXCHANGE AND RETURN POLICY
1.1 Right to free contract resolution

1.1.1 In accordance with the consumer rights legally provided, the customer has the right to terminate the contract within 14 days after its conclusion without the need to state any reason, in accordance with Decree-Law No. 24/2014.

1.1.2 To exercise the right to free termination of the contract, the customer may, before the expiry of the contract termination period, contact us via email editionsfeyo@gmail.com or social media (Instagram). Free termination model.

1.1.3 If you terminate the Contract, we will refund the amount paid for the products, with the exception of shipping and delivery costs. This refund will be made using the same form you used for the original transaction and you will not be charged any additional fees.

1.1.4 We may, however, withhold the refund until we receive the products back, and after reviewing and confirming the status of the order.

1.1.5 The condition of the products will only be validated upon the following

a) The product(s) has not been used;

b) The product(s) maintain(s) their original characteristics

c) The product(s) is (are) complete. All the material that accompanies the orders must be returned.

For clarification of any questions, please contact us through our email editionsfeyo@gmail.com or social networks (Instagram).

2. DEFECTIVE PRODUCTS
2.1 In cases where you believe, at the time of delivery, that the product does not conform to the terms of sale, you have two legally prescribed months to notify us of the situation. You will then be informed of the procedure to follow.

2.2 In accordance with the law, you may, as an alternative to terminating the contract, choose to have the product replaced.

2.3 The replacement of the product or refund of the price must take place as soon as possible and, in any event, within 30 days.

2.4 The amount paid for products returned for any damage or defect will be refunded in full.

2.5. The return must be made by the same means of payment that was used to pay for the purchase.

3- EXCHANGE OF ARTICLES
3.1 If the article purchased by the customer does not correspond to the appropriate size, the customer has the possibility to request a size change, bearing the costs associated with the delivery of the new article, even if returning the original article.

3.2 Request the size or model exchange through the aforementioned e-mail (editionsfeyo@gmail.com).

3.3 The deadline for product exchange is 14 days from the day of delivery, in accordance with Decree-Law 24/2014.

3.4 It is important to understand that if after 14 days from the date of the size or model exchange request, the original item has not been delivered, we reserve the right to charge the customer the costs related to the new order generated.

3.5 For the purposes of the previous paragraph, the Customer may request a size exchange by sending the product by mail to the address that will be presented to him/her by e-mail.

3.6. Shipping costs will only be borne by us in the event of a defective product or incorrect shipment of the same. In all other cases, shipping costs will be borne by the Customer.

3.7. The item must be returned in or with the original packaging. It must also include all product instructions, labels, documents and packaging.

3.8 We reserve the right to examine the product and to refuse the exchange if the return is made after the deadline established for this purpose and/or if the items are not in the same condition in which they were received by the Customer.

If you have any questions regarding this point, please contact us at the following e-mail address:editionsfeyo@gmail.com